Ten years ago I recall hearing someone say, “Someday you will be able to watch what you want, when you want, and it will all come over the Internet.” Over the past several years we have seen the Internet evolve from simple text based websites into full blown multimedia websites that stream media on demand. A great example of this is the evening news. Rather than watching the broadcast, you can visit the channel’s website and watch any news story whenever you want on demand.

Up until recently, Internet based videos have been most easily viewed using a computer. With new product offerings from innovative manufacturers and partnerships with online content providers, the Internet has finally arrived in your living room. New devices are regularly being introduced that are designed to connect with music and video services like Vudu, iTunes, Netflix, Amazon OnDemand, MLB.TV, YouTube, Hulu, Pandora, LastFM, and Rhapsody. If that isn’t enough, all of your digital videos, photos, and music stored on your computer can be accessed on your television.

With all the new products hitting the shelves, it can be easy to get lost in all the features and technical jargon. Quadrant Systems is here to help. Our designers and technical staff are up-to-date on the latest technologies and the popular online services. We offer several solutions that will allow you to connect to the services you want, as well as integrate seamlessly with a new or existing system. Whether we are integrating a Vudu, AppleTV, TiVo, or the latest gaming system, our goal is always a system that is simple and a joy to use.

The process of writing the content for our new web page has helped me re examine the task of taking complicated technological functions, and communicating those functions to our end users in a way that most people might understand.   Our industry is not well known for its ability to say and do things simply.   Historically our promise has been more grandiose than our ability to produce.     I struggled to move my language from how we talk around the shop, to how folks talk in their family room.

This very process is the task we all must accomplish, from designer to technician to the accountant writing the bill for the work done.   Can we keep it simple?   Sometimes I wonder if we all don’t feel more accomplished – more sophisticated when we talk Techno speak!   Whatever the mechanism, moving to the language of common people is absolutely necessary.   Communication may be the most important corollary to customer service.  As a customer…. if you get the techno-speak thing…. please help us with a reminder  that goes beyond the blank stare or feelings of frustration that comes from being addressed in a different language that only sounds a little like English.  We are in this together…. we love what we do, and mostly you love what we do, if we keep it to common words!